Pay My Bill

If you’ve had more than one procedure or exam, this may result in more than one bill. If you feel you have received a bill in error, or if you have questions about your bill, please contact us at 877-318-7107.

Our first step is to submit a claim to your insurance company for payment. What happens next depends on your insurance company, your coverage and benefit level, your eligibility and your co-pay or deductible. Sometimes, our services are covered entirely. Sometimes, they require you to pay an additional amount out-of-pocket. Depending on your coverage, your insurance company may apply this amount to your co-pay or deductible.

If you have questions about your insurance coverage, or are wondering if a certain exam or services is/is not covered, please contact your insurance company for further explanation.

We apologize if you receive a duplicate bill after payment, and we thank you for your payment. It can take up to two weeks sometimes to receive and process your payment. However, if you continue to receive bills, please contact us at 877-318-7107.

Depending on your situation, you may qualify for financial assistance or a bill payment plan. Please contact 877-318-7107 for more information.

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider.

You are protected from balance billing for:

Emergency services
If you have an emergency medical condition and get emergency services from an out-of- network provider or facility, the most the provider or facility may bill you is your plan’s in- network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections
not to be balance billed.

If you get other services at these in-network facilities, out-of-network providers can’t balance
bill you, unless you give written consent and give up your protections.

You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following protections:

• You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

• Your health plan generally must:

• • Cover emergency services without requiring you to get approval for services in advance (prior authorization).

• • Cover emergency services by out-of-network providers.

• • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.

• • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you believe you’ve been wrongly billed, you may contact:

• Huron Valley Radiology at 734.712.8350
• https://www.cms.gov/nosurprises/consumers/complaints-about-medical-billing
• Call State of Michigan Department of Insurance Services at 877.999.6442

Visit https://www.cms.gov/newsroom/fact-sheets/no-surprises-understand-your-rights-against-surprise-medical-bills for more information about your rights under federal law.

Visit https://www.michigan.gov/difs/0,5269,7-303–561696–,00.html for more information about your rights under the State of Michigan law.